Refund Policy

Our Commitment to Your Satisfaction

At Genius Brain Signal, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 90-day money-back guarantee.

90-Day Money-Back Guarantee

We offer a full refund on all purchases made within the last 90 days. If you're not satisfied with your Genius Brain Signal audio program, simply contact our support team within 90 days of your purchase date, and we'll process your refund promptly.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team Here
2. Include your order number and the email address used for purchase
3. Briefly explain the reason for your refund request (optional, but helps us improve)
4. Our team will process your refund within 3-5 business days

Refund Processing Time

Once your refund request is approved, please allow 3-5 business days for the refund to appear in your account. The time it takes for the refund to post to your account depends on your payment method and financial institution.

• Credit Card Refunds: 3-7 business days
• PayPal Refunds: Immediate to 3 business days
• Bank Account Refunds: 5-10 business days

Conditions for Refund

To be eligible for a refund, please note the following conditions:

• Refund requests must be made within 90 days of the original purchase date
• Refunds are processed to the original payment method used at checkout
• If you purchased through a third-party platform, refund terms may vary
• Bulk purchases may be subject to different refund terms (contact support for details)

What If I Forgot My Order Information?

If you've lost your order confirmation email or can't find your order details, please contact our support team with the email address you used for purchase, and we'll help locate your order.

Chargebacks and Disputes

Before filing a chargeback or dispute with your payment provider, please contact us first. We're committed to resolving any issues you may have. Filing a chargeback without contacting us may delay resolution and could affect your account.

Subscription Refunds

Genius Brain Signal offers one-time purchases only. There are no recurring subscriptions or automatic renewals. If you see any unexpected charges, please contact us immediately.

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